Bridgeloyalty Customer Experience Manage
ABOUT US
Market research and customer experience firm offering business consulting, consumer surveys, mystery shopping, contact centre operations, quality audits and assurance, and related CX transformation services across sectors such as retail, FMCG, automotive, pharma, BFSI and consumer durables.
Turnover
N/ANumber of Employees
50-99Business Type
Year of Incorporation
Address
243TXVtYmFpLE1haGFyYXNodHJhFacilities Available
N/AAwards/Appreciation
N/AType of Company
LLPBrand Name
Certification
N/AClients
1. Citibank2. Airtel
3. Vodafone
4. Snapdeal
5. Wipro
6. PVR INOX
Business Category
1. Business and Professional ServicesExperience
| Year | Company | Job Description | PO/WO/Completion Certificate |
|---|---|---|---|
Our Products
Mystery Shopping Services
Mystery shopping assignments conducted across retail and service locations to evaluate on-ground customer experience, brand standard adherence, process execution and staff behaviour, with structured reporting and insights for improvement.
Call Center Services
Contact centre operations including offline back-office, inbound and outbound calling, tele-calling, email and webchat support, focused on delivering a hassle-free experience and improving service metrics like NPS and CSAT.
Consumer Surveys
Design and execution of customer and consumer surveys (including NPS and CSAT) across touchpoints to measure satisfaction, loyalty and perception, feeding into CX dashboards and improvement programs.
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